Kronsys Inc. is hiring for the following positions subject to travel within US:

         POSITION:    IVR Programmer Analyst                                          [Post Start Date on Jun 21 2018]

        JOB DESCRIPTION:         

·         Responsible for Setup, installation and maintenance of CTI.

·         Create general infrastructure for Genesys framework and CTI support for call center.

·         Design architecture framework for routing calls using agent, queues, places, DN, Route points, group agents/places.

·         Measure, monitor, and manage ACD performance and take appropriate actions based on results.

·         Implement screen pops and provide multimedia support for Genesys Inbound & Outbound Call center.

·         Create list objects in Transactions folder according to Strategy requirements. Implement Java and J2EE architecture for                Genesys components that are interfaced with Java applications.

·         Analyze customer requirements, and evaluating technology options, developing strategies, and recommendations to Call                Center customers.

·         Travel to client sites is required.

    EXPERIENCE/QUALIFICATIONS : Master's degree in Computer Science, Electrical Engineering, or closely related

    SKILLS                                     : Java, J2EE, Telecom technologies

    JOB LOCATION     Kronsys Inc, 6512 Six Forks Rd, Suite# 304A Raleigh, NC 27615